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FAQ

Welcome to our Frequently Asked Questions page!

We’d love to answer your questions, but first, please do check out our different categories below. If your question isn’t here, feel free to message us at info@hopepilates.com.

 

At The Centre

Yes, parking is available along the Tierney Road. If the driveway is free, you can park there.

Category: At The Centre
Wear comfortable clothing such as a T-shirt with leggings or tracksuit bottoms. Shoes are not allowed on the machines but do wear clean socks.
Category: At The Centre
Hope Pilates has mats available to be used by customers.
Category: At The Centre
Yes, we do have wifi.
Category: At The Centre
Please contact us with a short proposal for space hire.
All questions will be answered within minimum 48hrs. For urgent bookings call us – 07828 102 979

Category: At The Centre

Booking

In such cases that the client has purchased a bundle package, early cancelation can be rolled over to the following week. If you have purchased a package with consecutive sessions or any discount deals, cancellations are final with no refund. Classes canceled with less than 24 hours’ notice are treated as ‘late cancels’ and remain chargeable in full for drop-in or discounted classes. Missed classes are treated in the same way as late cancels.

Groupon customers cannot get a refund for a canceled class.
Category: Booking
If paid consultation, you’ll initially have a postural assessment, through movement we’ll be able to identify your alignment issues, imbalances and provide your specific work out plan.
Category: Booking
We recommend you take 1;1 class at least once, so you can understand your body and know what you need to work on. Whether in a group or privately, you are here to get 100% better results for yourself!
Category: Booking
Each scenario is different. If you are on medication, injured, pregnant or need the GP’s all clear for any other reason, it is highly recommended you request a FREE phone consultation before booking.
Category: Booking
Sure. We do Duo or Trio sessions too. You can have a tailored class at a time that suits you all. The class will be priced accordingly. However, not everyone’s needs are the same, session shared might result in a lack of individual benefits.
Category: Booking
To Book your Classes, please do the following.
1. Go to www.hopepilates.com/wordpress/timetable.
2. Select the class that you’ll like to book.
3.  If you are a new customer, you can fill up your details or SIGN UP.
If you do have an account with Hope Pilates, please click SIGN IN.
4. Review the class details, terms and conditions, PARQ forms and subscription options.
5. Once done, please click “I agree..” and confirm your booking. That’s it!
Category: Booking
1. To access your account, please go SIGN IN.
2. Please enter your email address associated with your account and password and click Sign In.
3. You are now inside the Customer Area. You can do the following

Manage your Classes
Manage your Prepaid Packages
Manage your Membership
Manage your Profile account.
If you are an existing client, your prepaid packages will automatically applied to your account.

Category: Booking
To Existing Clients with Packages
Your details will automatically be imported to our new booking system. You just have to reset your password to gain access to your account.
Once done, you will have access to your Account. Your existing credits will be added to your new account and you can proceed to BOOK your classes.
Should you have any problems, feel free to contact us at info@hopepilates.com.
Category: Booking
For the month of January, we are opening the new booking system. You have the option to continue using the old system until end of January, Book normally as you would. Rest assured your bookings are mirrored within the new booking system.

Otherwise, all your information have been imported to the new booking system.Since your financial information is secured and encrypted as a safety feature, we have to request all members to re-enter their card details again upon purchasing the equivalent membership on the new booking system.

Please send us an email if you opt to book your classes on the new system. Please do the following steps:
Reset your password. 
If you have already been charged for the month of January, we will provide equivalent credits to book your classes.
1 Week before your monthly renewal date for February, we will send out the first reminder for you to purchase the equivalent membership on the new system.
On your renewal date, you need to purchase the membership within the day. You will have to put in your card details again.
This process will only be done once.

Coming February 2019. All Hope Pilates clients are expected to use the new system.

How to Reset my password?
How can I access my account ?
How can I purchase membership ?
How can I book classes?
I have a Legacy Membership and it’s not listed in the new system, what do I do ?

Should you have any questions, feel free to message us at info@hopepilates.com and we’d be very happy to assist you.
Category: Booking
Since we will be transferring to a new booking system, all legacy membership will be transferred to SIX Reformer Sessions membership plus additional of two extra classes which will be credited automatically. A total of 8 sessions will be credited per month.

For more information, please do check our updated t&c for 2019. Should you have any questions, feel free to message us at info@hopepilates.com.
Category: Booking

General Enquiry

You can find the timetable on the online site, Hope Pilates. Here is the link: http://www.hopepilates.com/wordpress/timetable/

Another resource is our ebook. Here is the link: http://painfreewithpilates.com/
Category: General Enquiry
We do not currently provide classes appropriate for Children less than 18 years of age. If, and when we begin to provide classes for children under the age of 18, then the parent/guardian will have to provide written consent before any services commence.
Category: General Enquiry
The Reformer is a machine, like a sliding bed attached to springs, to provide resistance. It helps to reform muscular imbalances, tone, strengthen and lengthen the body without adding bulk, for a fantastic all over body workout.

Unlike mat work, reformer Pilates allows you to do footwork on the bar which is essential in this day and age.

Category: General Enquiry
Firstly check in with your GP, and then contact us for a consultation. Pilates is generally used as a rehabilitation therapy so we should be able to ease the pain or the discomfort to some degree, with strength and rehabilitation exercises to follow.
Category: General Enquiry
You should check with your doctor before doing any kind of exercise during pregnancy. However, Pilates tends to be particularly suitable for pregnant women, since it is a low-impact form of exercise that strengthens the back, stomach and pelvic floor muscles.
Category: General Enquiry
Babies are allowed during Mum & Baby classes on Tuesdays. Kids are only allowed on Saturdays as long as someone is here to take full responsibility for the kid during the class. We are a family-oriented studio – if you have a problem, please feel free to approach us.
Category: General Enquiry
Yes. We are proud to say that we have created a men ONLY reformer class, targeting different muscle groups!
Category: General Enquiry

Membership

CONSISTENCY IS THE KEY TO YOUR SUCCESS! Now that you have experienced first hand what Pilates can do to you. It will be a continuous process that we have to all go through. Conditioning your mind and body to be in sync needs to be on point. The only way to achieve this is to be consistent with your training.
For more information please visit: http://www.hopepilates.com/wordpress/our-memberships-packages/
Category: Membership
Bronze, Copper monthly memberships: need 1-month advance notice for cancellation.

Silver, Platinum, Gold yearly memberships: All members rights apply. Cancellation charges, (2 months membership) will apply if a minimum of three months’ notice is not given.
Category: Membership
Here is the link to change your payment details: http://help.playenable.com/customer/portal/articles/1591860
Category: Membership
No refund, no cancellation.
Category: Membership
You can freeze your membership for a minimum of 3 months.
For a Copper membership, freezing the membership will cost £29.99 monthly.
For a Bronze membership, freezing the membership will cost £14.99 monthly.
Category: Membership

Pilates

No, persons of all ages and sizes can certainly do Pilates
Category: Pilates
It depends on what your body needs. You are welcome to try out both to find which one works best for you.
Category: Pilates
Resistance Exercise
Adults should train each major muscle group two or three days each week using a variety of exercises and equipment.
Very light or light intensity is best for older persons or previously sedentary adults starting an exercise.
Two to four sets of each exercise will help adults improve strength and power.
For each exercise, 8-12 repetitions improve strength and power, 10-15 repetitions improve strength in middle-age and older persons starting exercise, and 15-20 repetitions improve muscular endurance.
Adults should wait at least 48 hours between resistance training sessions.

Flexibility Exercise
Adults should do flexibility exercises at least two or three days each week to improve range of motion.
Each stretch should be held for 10-30 seconds to the point of tightness or slight discomfort.
Repeat each stretch two to four times, accumulating 60 seconds per stretch.
Static, dynamic, ballistic and PNF stretches are all effective.
Flexibility exercise is most effective when the muscle is warm.
Try a light aerobic activity or a hot bath to warm the muscles before stretching.
Category: Pilates
The beginners class structure is based on the foundation of Pilates. Clients need to understand ‘natural’, lateral breathing. Most importantly how your body behaves during movement in different directions.
Category: Pilates
“In 10 sessions you’ll feel the difference, in 20 sessions you’ll see a difference, and in 30 sessions you’ll have a whole new body” – Joseph Pilates
Category: Pilates
Pilates is an exercise system that focuses on stretching and strengthening the whole body to improve balance, muscle strength, flexibility, and posture.
Category: Pilates
Getting Ripped= Nutrition 80%, Fitness 20%
Category: Pilates

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Carissa
Carissa Luis

Hope Pilates’ very own Carissa has the answer to your questions. She’s always happy to help in case you have queries about Hope Pilates’ policies. Send us a quick email, and she’ll give you a reply as soon as she can.

COO

As Hope Pilates’ COO, Carissa is in charge of the centre’s workflow. She manages the system and updates the procedures to make sure that everything runs smoothly.

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