I have existing membership from old system, can I use that with the new system?
|For the month of January, we are opening the new booking system. You have the option to continue using the old system until end of January, Book normally as you would. Rest assured your bookings are mirrored within the new booking system.|
Otherwise, all your information have been imported to the new booking system.Since your financial information is secured and encrypted as a safety feature, we have to request all members to re-enter their card details again upon purchasing the equivalent membership on the new booking system.
Please send us an email if you opt to book your classes on the new system. Please do the following steps:
Reset your password.
If you have already been charged for the month of January, we will provide equivalent credits to book your classes.
1 Week before your monthly renewal date for February, we will send out the first reminder for you to purchase the equivalent membership on the new system.
On your renewal date, you need to purchase the membership within the day. You will have to put in your card details again.
This process will only be done once.
Coming February 2019. All Hope Pilates clients are expected to use the new system.
How to Reset my password?
How can I access my account ?
How can I purchase membership ?
How can I book classes?
I have a Legacy Membership and it’s not listed in the new system, what do I do ?
Should you have any questions, feel free to message us at firstname.lastname@example.org and we’d be very happy to assist you.